Running integrators parallel for more stability and flexibility
Westwing was keen to add another integrator to run alongside their current partner.
The tender
What key elements did Westwing look for?
The main focus points for us during this tender were: Performance, Flexibility and Speed with onboarding new carriers.
MyParcel.com came out on top and our contract did not have any minimum volume guarantees, so we could try out the relatively new solution without any risks.
What does the cooperation look like?
We started 2,5 years ago with replicating one of the integrations that we also had with our other integrator: Hermes in Germany. For us it was a good test to measure performance and try out the partnership. They have exceeded our expectations and we have now expanded our partnership to over 11 carriers spread out over several countries. We will continue to expand with MyParcel.com. MyParcel.com gives our warehouses more stability and allows us to integrate carriers a lot faster than with our other partner.
Label
The solutions used (1/4)
After the pick and pack process in our warehouse we request the shipping label at MyParcel.com side. The longer this takes the less shipments we can process. It's therefore crucial to have the shipping labels as soon as possible. Every millisecond counts. MyParcel.com meets all of our requirements.
Carrier Management
The solutions used (3/4)
The partnership with MyParcel.com allowed us not only to have a more reliable solution for bigger carriers such as Hermes and DHL, but it also allowed us to partner with smaller carriers offering specific logistical services. MyParcel.com created several integrations for us with assembly services and 2-man handling services in an unbeatable pace.
24/7 support
The solutions used (4/4)
MyParcel.com are available for support 24/7, to be able to solve any technical issues if they occur.
Want to see what MyParcel.com can do for your business? Book a meeting with one of our specialists today.
