Sending parcels with PostNL through MyParcel.
Most Dutch consumers know PostNL and know where their nearest drop-off point is. That saves your customer service a few questions. With MyParcel you send regular parcels, small parcels, letterbox parcels and mail with PostNL, within the Netherlands, the EU and beyond. Your customer decides how the parcel arrives.
Shipping options.
Destinations.
Send to destinations within the Netherlands, and inside and outside the EU.
Your own contract.
Have a PostNL contract of your own? Connecting it is free, with no subscription.
What does it cost to send a parcel with PostNL?
That depends on the parcel type, the weight, the destination and your shipping options. The rate calculator gives you an indication based on your number of shipments, the parcel type and the destination. You'll see the exact rate for your shipment in your account, before you create the label.
How large can a PostNL parcel be?
Within the Netherlands, a PostNL parcel can be up to 95 x 70 x 58 cm and 23 kg. If your product just misses that, you move into a different rate or fall outside the specifications.
Surcharges may apply to your shipment, including:
Energy surcharge
Volume surcharge
Freight surcharge
Manual handling
Some of these you can avoid, for instance by choosing a different parcel type or smaller packaging. MyAnalytics shows you which surcharges you've paid and which ones you can prevent in future. The full overview of dimensions and surcharges is in the carrier specifications.
Shipping and delivery options with PostNL.
Choose a shipping option per shipment, such as Insured shipping. At checkout you decide which delivery options your customer sees, such as morning delivery, evening delivery and collection from a PostNL point. The more choice there is that suits, the better the chance of successful delivery.
Drop off or have your parcels collected.
PostNL has more than 3,750 locations across the Netherlands. The location finder in our platform shows you which ones are nearby.
If you'd rather not drop your parcels off yourself, you can have up to 25 parcels collected with the pickup service. For larger quantities there's Pickup Service Plus. You arrange it from the platform.
Returns with PostNL.
Your customer creates the return themselves in your returns portal and gives the reason. If they don't have a printer, staff at a PostNL point scan the barcode from their phone with printerless returns. You see for each return why a product came back.
Curious what's possible for your online store?
Our account managers speak to e-commerce entrepreneurs every day and know which questions come up at which shipping volumes. In a no-obligation conversation we look at your shipments, your destinations and your parcel types, and what that would cost with us.
Frequently asked questions.
Yes. You connect your PostNL contract to MyParcel free of charge and keep your own rates and terms.
Yes. You use PostNL alongside DHL, DPD and UPS from the same platform. Shipping rules decide automatically which carrier is used for which shipment.
Yes. At checkout you can offer pickup points, delivery days and time slots, for example. You decide which options are available.
Yes. Your customer has the barcode on their phone scanned at a participating PostNL point, where the return label is printed.
