Your customer handles their own return, in a returns portal with your logo.
Returns come with selling online. If that process doesn't run smoothly, it costs you time in email exchanges and the trust of a customer who was otherwise happy.
With MyParcel's returns portal, your customer handles their return themselves, in your own branding. Every MyParcel account comes with one, with no subscription fee. Processing returns daily? Then you automate the handling with MyReturns.
Our standard returns solution.
With a professional returns portal in your own branding, international returns and printerless returns.
MyReturns.
Decide for yourself which returns are approved automatically and which you assess by hand. Get insight at product level and let customers choose between an exchange and a refund.
What comes as standard with your account.
Your brand stays visible, even when something comes back.
The returns portal carries your logo and branding. Your customer doesn't end up on a carrier's page, but stays with you. You set up the portal in a matter of minutes.
How a return works for your customer.
They open your returns portal, indicate what they're sending back and why, and create a return label themselves. After that they follow the status in the same portal. Every return your customer creates themselves is an email your customer service doesn't have to answer.
Set once per country which carrier handles the return.
If you sell in several countries, you decide per country which carrier is used. For every following return from that country, it's set up automatically.
For every shipment, you see why a customer sent something back.
Your customer selects a reason when they create the return. Damaged, arrived late, wrong size, or simply not what they expected: you get the parcel back and the reason with it.
Our returns portal.
Printerless returns for customers without a printer.
Not everyone has a printer at home. At PostNL or DHL points, staff scan the barcode straight from your customer's phone. One less hurdle in the returns process.
Returns from all over Europe through the same portal.
Your international customers send their parcel back through the same returns portal. You don't have to set up a separate route for it.
You choose the carrier that suits your returns flow.
Returns are processed via PostNL, DHL or DPD.
From around 15 returns a month, automating with MyReturns pays off.
Assessing returns by hand works fine at a few a week. Process them daily and the time goes into the assessing itself: is this return allowed, what does the customer get back, which product exactly is coming back. That's where MyReturns steps in.
MyReturns pays off when you:
Process more than 15 returns a month
Spend a lot of time on manual assessment
Want to know which products come back and why
Want to let your customer choose between an exchange and a refund
Want to handle returns per product
You set the rules.
Set rules based on product, return reason, time limit or customer history. You can combine several conditions too. Your dashboard shows in real time which returns are coming in and what their status is.
Product arrived damaged.
Rule: approve damaged products automatically
Outcome: your customer gets a return label straight away
Customer wants to exchange for a different size.
Rule: for the wrong size, exchange or refund
Outcome: your customer chooses and receives a return label
Customer tries to return after 45 days.
Rule: reject returns after 30 days
Outcome: your customer is told that returning is no longer possible
Insight and processing per product.
Your customer chooses which products to send back and gives the reason per item. That shows you patterns you'd miss in a return at shipment level. If that one red dress keeps coming back with the reason "too small", the problem is in your size chart, not in your returns process. On top of that, you process each product separately in your administration.
Please note: MyReturns currently works with PostNL only. If you deliberately process your returns across several carriers, the standard setup remains the better choice for now.
What does MyReturns cost?
Curious what's possible for your online store?
Our account managers speak to e-commerce entrepreneurs every day and know which questions come up at which volume of returns. In a no-obligation conversation we look at your returns flow and what could be improved in it.
Frequently asked questions.
A returns portal is an online environment where an online store's customers create and follow their own returns. They see the store's logo and branding, create their own return label and see the status of their return. The store no longer has to answer emails about it.
The returns portal comes as standard with your MyParcel account, with no subscription fee. You do pay the shipping costs of the return shipment itself. If you want returns handled automatically and processed per product, you take MyReturns from € 20 a month.
With the standard solution you process returns via PostNL, DHL and DPD. MyReturns currently works with PostNL only.
Yes. With both options you process European returns through the same returns portal, and you decide per country which carrier handles the return.
When assessing returns by hand is structurally costing you time, or when you want to know which specific products come back and why.
Yes, at any time. Your settings and your returns data are kept.
The basic settings are ready within five minutes. You then set your returns rules based on your own returns policy.
